Delivery and Returns
Postage and Packing
Postage and packaging charges are £5.00 per order to the UK £15 per order for Europe and £25 per order to all other destinations.
Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Products will be retained by the delivery company for a reasonable period of time and then returned to us. If Products are returned to us by the delivery company, we will issue you with a refund for the Products but reserve the right to retain the postage and packaging costs for delivery and any costs incurred in connection with return of the Product.
We shall be under no liability for any delay or failure to deliver the Products if the delay or failure is wholly or partly caused by circumstances beyond our control
Cancellation and Returns
In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you can cancel your order with us before products are delivered or within 7 working day of receiving the products.
In order to give our customers additional comfort we have extended our "no questions asked" cancellation policy, so that if for any reason you are not 100% happy with any product, provided it has not been worn (except for initial fitting) you can cancel your order returning it to us within 30 days for an immediate refund of the cost of the product. Please note that we do not refund the postage costs.
If you have received the Products and wish to cancel your order, you must take reasonable care of the Products and not use them. Products can be returned to us at the address set out above in these Terms and Conditions using our free returns service in the UK via the Royal Mail. If using our free returns service customers must obtain proof of posting, failure to do so will result in you being liable to us for the cost of the Product if they are not delivered to us. If you return any Products, via another service we will not be responsible the cost of return or for any loss or damage to them in transit and, in such circumstances if Products are lost or damaged in transit, we reserve the right to charge you for such loss or damage.
Please ensure when returning shoes to us that you use a method that requires proof of delivery at least, or ideally insurance.
We cannot be held responsible for items lost in the post. Return shipping costs from outside the United kingdom and the risk of loss of all products are your responsibility until received by us.
If you cancel your order in the circumstances set out above, we will refund the price of the Product (but not initial postage and packaging costs) after any Products, which have been delivered to you, are returned to us. Any refunds given by us will be made to the debit/credit card account provided when you paid by credit /debit card or other wise by cheque.